Last Updated: August 18, 2026
At The Own Store, we understand that purchasing a luxury watch requires a secure and reliable delivery experience.
1. Shipping Area
We currently offer shipping within the United States, unless otherwise stated on the product or checkout page.
International shipping may be offered for selected destinations where available.
2. Order Processing
Orders are normally processed after:
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Payment has been successfully confirmed
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Customer information has been verified where necessary
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Product availability has been confirmed
High-value orders may require additional verification before shipment.
3. Shipping Time
Estimated delivery times are displayed during checkout or communicated after order confirmation.
Delivery estimates are not guaranteed and may be affected by:
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Carrier delays
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Weather
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Holidays
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Incorrect address information
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Security verification
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Unexpected circumstances
4. Secure Shipping
Luxury watches may require enhanced shipping and delivery procedures.
Depending on the order, we may use:
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Tracking
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Signature confirmation
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Secure packaging
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Additional shipment protection
Available delivery options may vary by order value and destination.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your information before completing checkout.
The Own Store is not responsible for delays resulting from incorrect or incomplete address information.
6. Tracking
Once your order has shipped, tracking information may be provided by email or through your customer account.
Please allow some time for tracking information to become active after shipment.
7. Delivery Signature
For selected high-value orders, a signature may be required at delivery.
This requirement may not be removable for security reasons.
8. Damaged Packages
If your package appears damaged upon delivery:
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Photograph the package before opening it.
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Photograph any visible damage.
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Contact The Own Store as soon as possible.
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Keep all original packaging and shipping materials.
Do not discard the packaging until the issue has been reviewed.
9. Lost or Delayed Shipments
If tracking indicates that a shipment is delayed, customers should contact The Own Store so we can assist with the carrier investigation.
Delivery investigations may require information from the customer.
10. Contact Us
For shipping questions or delivery assistance:
The Own Store
Email: contact@theownstore.com
Please include your order number when contacting customer support.